ORDER INFORMATION

Things you need to be aware of before placing your order:

If you place an order with our company or one of our customer service reps either over the phone or with our credit card form, you are agreeing to the conditions of all our below policies. Make sure to read these policies before placing your order.

It is your responsibility as a consumer to read this information before placing your order. If you want to place an order now, you may use our online credit card form:

Credit Card Authorization Form
You can place your order using the above form, or you may place your order over the phone with the sales representative that gave you your estimate.

RETURN POLICY
Items can not always be returned. All Distributors have restrictions. We have to follow those restrictions, it is their policy, not the policy of Designer's Touch Flooring. All retail flooring stores are given these same policy's and have to abide by them. See Return Policy before placing your order.

WARRANTY POLICY
What to do if you have problem with your wood flooring down the road.

GENERAL SHIPPING DISCLAIMER
Check in all your boxes; if there are shortages or damaged items, it has to be noted on the delivery receipt and signed by the driver delivering your shipment. Report any shipping damage to your customer service representative immediately.

Other Shipping Questions that might not have been answered in the above disclaimer.

Back orders or delays can happen for various reasons.
Sometimes, we are not made aware of the delay, so we can't let you know. (That has happened) Please don't schedule your installation until after you receive your product.

It is always best to see a live sample of the product you are ordering to make sure you get what you want. Double check your item sku# before you order. We are not responsible for customers that order the wrong product.