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Structural Warranty Subfloor Bond Warranty Subfloor Moisture Damage Warranty Finish Warranty Environmental Guarantee Warranty Exclusions Warranty Disclaimers Floor Care and Maintenance
Limited Residential Flooring Warranties The true essence of the American home is captured in the time honored choice of quality hardwood flooring. While job-site-finished floors may be beautiful for a while, they cannot compare to the distinctive and inherently stronger engineered wood floors made by Appalachian Engineered Floors, Inc.* Appalachian’s hardwood floors are manufactured to exceed industry grade standards (ANSI/HPVA EF 2002). We
at Appalachian not only build more durable floors, but we can also offer
comprehensive warranties. These products and limited warranties allow you to
choose the floor that is right for you, your lifestyle, and your budget. While a
quality product and warranty are extremely important, proper installation and
maintenance of your new Appalachian floor is also essential to ensure years of
enjoyment.
*Appalachian
Engineered Floors, Inc., d/b/a Appalachian Hardwood Floors (Appalachian Hardwood
Floors or Appalachian) PLEASE READ THIS
ENTIRE BOOKLET CAREFULLY... THIS BOOKLET CONTAINS ALL OF THE
WARRANTY AND MAINTENANCE INFORMATION, PLUS COMMON SENSE WARRANTY EXCLUSIONS,
THAT YOU'LL NEED TO KNOW TO MAINTAIN YOUR LIMITED WARRANTY AND TO KEEP YOUR NEW
APPALACHIAN HARDWOOD FLOOR LOOKING BEAUTIFUL FOR YEARS TO COME. ANY WARRANTIES
WHICH MAY ARISE OUT OF THIS SALE IN ADDITION TO THE LIMITED WARRANTIES DESCRIBED
BELOW, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED
WARRANTY FOR RESIDENTIAL FINISH WEAR DESCRIBED BELOW. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU. WHO IS COVERED
UNDER THESE LIMITED WARRANTIES? These limited warranties apply to
you only if you: (1) are the original consumer purchaser of any Appalachian
hardwood floor; (2) have paid in full for your hardwood floor; and (3) have
purchased the hardwood floor for your own personal residential use and not for
resale. These warranties ARE NOT transferable or assignable and they DO NOT
apply to nonresidential, rental, or commercial purchases/ installations. LIMITED LIFETIME STRUCTURAL
WARRANTY Every Appalachian hardwood floor is manufactured using our exclusive
engineered process. This process permanently locks the plies together to deliver
more dimensional stability and split resistance than ordinary solid oak lumber. In the event that the plies should separate due to gluebond failure, or
in the event that the flooring should buckle, warp, or twist in a normally
maintained humidity range (35%–55% Relative Humidity). Appalachian will, at
our option, either: (1) repair the defective plank(s); (2) replace the
defective plank(s); or (3) refund the purchase price if we are unable to
provide a replacement and repair is not commercially practical or cannot be
timely made, or if you accept a refund. This is the sole and exclusive remedy
under this limited warranty. This limited warranty is effective for as long as
you own your floor as defined under the “Who is Covered Under the
Warranties?” LIMITED
LIFETIME ADHESIVE BOND WARRANTY
Appalachian
will warrant to the original purchaser only that the Appalachian floor will
not release from the subfloor due to moisture migrating from beneath the
subfloor, ONLY under the following conditions: (1) at the time your
Appalachian floor is installed the subfloor is visually dry with no prior
history of moisture problems and (2) the Appalachian floor is installed
according to the installation instructions using either A.F.B. Duck-Glue™,
A.F.B.Duck-Thane™ adhesive, or an Appalachian approved equivalent in
accordance with the application instructions for such adhesives. If the planks
should release from the subfloor, Appalachian will at our option repair or
replace the loose plank(s) ONE TIME ONLY or refund the purchase price (as
further defined below). This is the sole and exclusive remedy under this
limited warranty. Appalachian will only be obligated under this limited
warranty if testing approved by Appalachian conclusively proves that the
adhesive bond failure resulted from moisture migration from beneath the
subfloor only. Appalachian will not be obligated if the moisture came from any
other source (including but not limited to plumbing leaks, flooding, rain,
landscape watering/irrigation, wet or damp mopping, or any causes other than
moisture migration from beneath the subfloor). This limited warranty covers
ONLY adhesive bond failure and does not cover damage to the hardwood flooring
or to the subflooring as a result of subfloor moisture migration or any other
source of moisture. If the subfloor moisture migration occurs a second time,
it will be presumed that the problem is specific to the site and/or was caused
by the improper application of A.F.B. Duck-Glue™, A.F.B. Duck-Thane™
adhesive, or an Appalachian approved equivalent and would happen again. Any
damage resulting from these causes is NOT covered under this limited warranty. This limited
warranty is effective for as long as you own your Appalachian floors defined
under the “Who is Covered Under the Warranties.” SPECIAL
NOTE: WARRANTY LIMITATIONS FOR STAPLE-DOWN OR NAIL-DOWN INSTALLATIONS.
(APPLIES TO ALL WARRANTIES UNDER WHICH APPALACHIAN IS OR MAY BE OBLIGATED).
Our products are not warranted against squeaking, popping, or crackling when
using staple-down or nail-down installation methods. Some squeaking, popping,
or crackling is possible when using staple-down or nail-down installation
methods. SUBFLOOR MOISTURE
DAMAGE LIMITED WARRANTY Appalachian offers a solution to moisture emission concerns with concrete subfloors. A.F.B. Duck-Shield™, used in conjunction with A.F.B. Duck-Glue™ or A.F.B. Duck-Thane™ offers a moisture reduction system second to none and is highly recommended for most grades of flooring.. Appalachian will warrant against damage to your hardwood flooring, such as delamination, discoloration, twisting, gapping, warping, or buckling due to subfloor moisture migration, under the following conditions: (1) When A.F.B. Duck- Shield™ is applied in accordance with all label directions, and is used in conjunction with A.F.B. Duck-Glue™ or A.F.B. Duck-Thane™ and (2) when your hardwood flooring is installed in accordance with Appalachian’s installation instructions (which are included with your purchase package). In the event of damage to the hardwood flooring due to subfloor moisture transmission caused by seal failure when the above stated conditions are met, Appalachian will, at our option, either (1) repair the defective plank(s); (2) replace the defective plank(s); or (3) refund the purchase price as further defined below. This is the sole and exclusive remedy under this limited warranty. This limited warranty is effective for as long as you own your floor as defined under the “WHO IS COVERED UNDER THE WARRANTIES?” Section above. TYPICAL MOISTURE DAMAGE BE AWARE THAT cracks in the concrete subfloor MUST be repaired in conjunction with application of A.F.B. Duck-Shield™. Migration of water through cracks in the concrete will void these limited warranties. Also, moisture from above or flooding of the surface of the hardwood flooring is NOT covered under these limited warranties. LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR 25 Year Warranty for 1⁄2” Duratina®
PLEASE REFER
BELOW TO WARRANTY EXCLUSIONS: "Recoating and Finishing Alterations"
regarding specific exclusions for this limited warranty as to any finish or
non-factory-applied finish (finishes applied by the owner or installer). Appalachian takes the environment seriously. Appalachian supports the Best Management Practices (BMPs) for timber harvesting. Our environmental goals include: wildlife preservation, forest regeneration, limiting soil erosion, and making the most efficient use of all our raw materials. Upon receiving your warranty registration, Appalachian will plant a hardwood tree in one of America’s Heritage Forests through the Hardwood Forest Fund. Other flooring manufacturers such as carpet and sheet vinyl companies cannot guarantee that they renew the resources from which their products are made. Wood is the only natural, renewable resource in the flooring industry. REGISTER YOUR FLOOR You must provide this registration information within sixty days of
purchase, in order to get coverage under any of these limited warranties; in
other words, registration is a precedent to coverage under these limited
warranties. APPALACHIAN'S CURATIVE ACTIONS/REMEDIES Appalachian has gone to great lengths to provide a quality product of lasting value and beauty. Our limited warranty is based on common sense principles for use and care of wood products and is consistent with HPVA standards for laminated wood flooring (Tables 2 & 3 & 4 and appendix section A4). INCLUDED IN THE ABOVE TERMS AND CONDITIONS OF EACH LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE FOR THESE WARRANTIES. NOTHING STATED IN THIS SECTION (“APPALACHIAN’S CURATIVE ACTIONS/ REMEDIES” IS INTENDED TO MODIFY, LIMIT OR EXPAND THE SPECIFICALLY LISTED REMEDIES UNDER THESE LIMITED WARRANTIES. IF, HOWEVER, YOU ARE FOUND TO BE ENTITLED TO COVERAGE UNDER ANY WARRANTY, EXPRESS OR IMPLIED, IN ADDITION TO THOSE SPECIFICALLY LISTED ABOVE, AND YOU CAN PROVE THAT APPALACHIAN BREACHED SUCH WARRANTY, THEN YOUR “SOLE AND EXCLUSIVE REMEDY (SEE BELOW) FOR ANY PROVEN BREACH IS EITHER (AT THE OPTION OF APPALACHIAN): (1) REPAIR THE DEFECTIVE PLANK(S); (2) REPLACEMENT OF THE DEFECTIVE PLANK(S); OR (3) REFUND THE PURCHASE PRICE IF WE ARE UNABLE TO PROVIDE A REPLACEMENT AND REPAIR IS NOT COMMERCIALLY PRACTICAL OR CANNOT BE TIMELY MADE, OR IF YOU ACCEPT A REFUND AS FURTHER DEFINED BELOW. NOTE: Cabinets and other built-in appliances should be installed PRIOR to the installation of the hardwood flooring. They should NOT be installed on top of the hardwood flooring. Pre-finished hardwood floors should be installed at the same time as carpets and AFTER finishing the walls to prevent damage from paint, dry wall dust, wallpaper adhesives and other materials. "SOLE AND EXCLUSIVE REMEDY" IF THE REMEDY APPALACHIAN SELECTS IS FOUND TO FAIL IN ITS ESSENTIAL PURPOSE, THEN ANY FURTHER REMEDY TO WHICH YOU MAY BE ENTITLED IS SOLELY AND EXCLUSIVELY LIMITED TO ONE OF THE REMAINING REMEDIES (OF THE THREE OPTIONS, DESCRIBED ABOVE IN THE LIMITED WARRANTIES), WHICH SHALL BE CHOSEN BY APPALACHIAN. DEFINITION OF "REFUND OF THE PURCHASE PRICE" UNLESS DEFINED ELSEWHERE (E.G., SEE DEFINITION IN SECTION ENTITLED “LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR”), THE TERM “REFUND OF THE PURCHASE PRICE” SHALL MEAN THE FOLLOWING: THE AMOUNT YOU ORIGINALLY PAID FOR THE FLOORING, AS SHOWN ON YOUR ORIGINAL INVOICE, WHICH INVOICE YOU ARE REQUIRED TO PRODUCE. IF YOU ARE UNABLE TO PRODUCE YOUR ORIGINAL INVOICE, APPALACHIAN WILL USE ITS STANDARD PRICING TABLES TO DETERMINE THE AMOUNT OF YOUR REFUND. NOTE THAT THE REFUND AMOUNT DOES NOT INCLUDE ANY COST INCURRED FOR REMOVAL/REPLACEMENT OF CABINETS, APPLIANCES, OR OTHER FIXTURES.
Wood is a natural product containing natural variations in color, tone, and
graining. Appalachian cannot warrant against natural variations in color or any
other variations, such as mineral streaks, small knots, and grain variations
from plank to plank. Improper Installation: The floor must be installed according to Appalachian’s installation guidelines. Detailed installation instructions are included in cartons of Appalachian hardwood flooring. Damage caused by improper storage, handling or installation methods invalidates these warranties. Improper preparation of, or deficiencies in, the subfloor/floor joist assembly, including but not limited to excessive floor deflection, uneven or irregular subfloor surface (particularly at joints) or voids in the subfloor, are not covered under these warranties. Check to be certain that the subfloor is within structural and manufacturing requirements. Defects or failures of other manufacturers’ products at the subfloor assembly, including but not limited to subfloor material, fasteners, patching compound, adhesives, and other floor coverings (except as provided above in the A.F.B. DUCK-GLUE™/A.F.B. DUCKTHANE ™ ADHESIVE LIMITED WARRANTY and the A.F.B. DUCK-SHIELD™ LIMITED WARRANTY), will invalidate these limited warranties. In no event shall Appalachian be held responsible for any damage caused to your hardwood flooring by other manufacturers’ products, other than as provided above in the A.F.B. DUCKGLUE ™/A.F.B. DUCK-THANE™ ADHESIVE LIMITED WARRANTY and the A.F.B. DUCK-SHIELD™ LIMITED WARRANTY. Other items not covered under the limited warranties include construction traffic abuse to the surface of the flooring; use of non-recommended nailers, staplers, or adhesives; end gapping due to mastic memory or improper seating of planks during installation; squeaking, popping or crackling by any cause other than the mismanufacture of the tongue or groove. (Popping sounds caused by depressions in the subfloor ARE NOT covered under these limited warranties.) Improper Maintenance - Floor maintenance must follow the recommendations outlined in this guide. Damage to the flooring such as dents, scratches, or dulling of the finish are NOT covered. Wet or damp-mopping your floor with water or other substances will also invalidate these limited warranties. In addition, the following are NOT covered under these limited warranties: use of hardwood cleaning machines such as Hoover Floor Mate, Clorox Ready Mop, Swiffer Wet and Wet Jet, use of non-recommended maintenance and floor-care products, including but not limited to oil soaps, liquid or paste wax products, other household cleaners that contain lemon or tung oils; wet- or damp-mopping with water; neglect or abuse of the hardwood floor, including but not limited to not taking proper precautions to protect furniture legs and feet with protective pads to reduce scratches and dents; not using dollies and protective plywood when moving heavy objects; furniture or appliances having dirty or improperly operating casters; spiked and/or damaged heels; pet claws and scratches; falling or dropped objects which can dent or fracture the flooring and finish; and dents or scratches in the flooring caused by furniture, appliances, casters or normal foot traffic. Improper Environment - Appalachian floors are not warranted against damage caused by man made or natural disasters, including but not limited to leaking or broken plumbing, landscape watering/ irrigation, fire, flood, earthquake, insect infestation, or standing water during or after construction. Appalachian also does not warrant against: (1) moisture infiltration from side walls or from any source other than through the subfloor as stated above under the terms of the limited warranties; (2) normal wearing of the finish in high traffic areas, pivot points, and seating areas; or (3) other extraordinary circumstances such as extreme low humidity (below 35% for an extended period of time). In extreme low humidity conditions (below 35%), planks may shrink and/or exhibit surface checking until the humidity returns to a normal level. Surface Checking - Occasional cracks or checks in the surface of wood due to low relative humidity (dryness) are inherent in all wood products. Appalachian research and experience shows that some species of wood are more susceptible to this phenomenon than others. After years of testing Appalachian has developed the species humidity map.
HUMIDITY MAP Light Grey: All Species Okay White: Humidification Recommended to maintain 40% minimum relative humidity. Pecan, Elm and Hickory not recommended. All products in the Arid Reserve Collection approved.
Recoating and Finish Alterations - Alterations to the finish or non- factory-applied finishes (finishes applied by the owner or installer), including but not limited to refinishing or recoating, are NOT part of the Limited Warranty for residential finish wear stated above and therefore ARE NOT warranted by Appalachian. Natural Sunlight - The sun and its UV rays cause the aging of wood and
therefore can cause the stain and/or wood to fade and/or change color. This
includes any showroom sample/models. LIMITED WARRANTY EFFECTIVE DATE The above limited warranties become valid and effective only after the following have occurred: (1) payment in full for the flooring and installation; and (2) receipt of your limited warranty registration information through the card included in your purchase package..) NOTE: Responsibility for final inspection and approval falls to the customer and installer prior to permanent installation. Prior to installation, dry-lay the floor, blending the planks from several cartons to determine optimum appearance and to detect flaws. Appalachian IS NOT responsible for any costs associated with repairing or replacing planks with apparent defects after the floor is installed.
ANY WARRANTIES ARISING OUT OF THIS SALE IN ADDITION TO THE ABOVE LIMITED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR OF 25/15 YEARS. APPALACHIAN SHALL NOT BE LIABLE FOR LOSS OF USE OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES OR DAMAGES INCURRED BY THE PURCHASER OR BY ANY OTHER PERSON. FOR ADDITIONAL LIMITATIONS ON WARRANTY REMEDIES, SEE THOSE LIMITATIONS LISTED IN THE SPECIFIC SECTION ON EACH LIMITED WARRANTY, AS WELL AS THE SECTION ABOVE ENTITLED “APPALACHIAN’S CURATIVE ACTIONS/REMEDIES”. THE REMEDIES AS MORE FULLY DESCRIBED IN THESE WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU FOR ANY BREACH BY APPALACHIAN THAT YOU CAN PROVE OF THE EXPRESSED AND IMPLIED WARRANTIES ARISING FROM THIS SALE. THESE WARRANTIES EXCLUDE CONSEQUENTIAL AND INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO REMOVAL OR DAMAGE TO MOLDINGS, CABINETS, BUILT-IN APPLIANCES, CARPETING, DRYWALL, WALLPAPER, AND PAINT. THE REMEDIES IN THESE WARRANTIES EXCLUDE ALL RELOCATION COSTS ASSOCIATED WITH ANY REPAIR OR REPLACEMENT OF THE FLOORING. YOU UNDERSTAND AND AGREE THAT ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE SOLELY YOUR RESPONSIBILITY AND ARE EXCLUDED AS A POTENTIAL REMEDY FOR ANY BREACH BY APPALACHIAN THAT YOU CAN PROVE OF THE EXPRESSED AND IMPLIED WARRANTIES ARISING FROM THIS SALE. FOR FURTHER INFORMATION ON THE SOLE REMEDIES AVAILABLE TO YOU, SEE SECTION ENTITLED “APPALACHIAN’S CURATIVE ACTIONS/REMEDIES”. SOME STATES DO NOT ALLOW LIMITATIONS ON THE AVAILABLE REMEDIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. UNLESS A STATEMENT MADE IN THIS DOCUMENT IS SPECIFICALLY IDENTIFIED AS A WARRANTY, ANY OTHER STATEMENTS MADE HEREIN, OR BY YOUR SELLER, ARE NOT WARRANTIES AND ARE NOT PART OF THE BASIS OF THE BARGAIN FOR THE SALE OF THE HARDWOOD FLOORS. ANY AND ALL WARRANTIES, EXCEPT THOSE LIMITED WARRANTIES PROVIDED HEREIN, ARE SPECIFICALLY DISCLAIMED AND EXCLUDED. THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF SOUTH CAROLINA AND ANY APPLICABLE FEDERAL LAWS OF THE UNITED STATES OF AMERICA. ANY ACTION BROUGHT SEEKING THE RESOLUTION OF ANY CONTROVERSY ARISING OUT OF OR RELATING TO ANY WARRANTIES REFERENCED HEREIN SHALL BE BROUGHT IN THE COURTS OF THE STATE OF SOUTH CAROLINA OR IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF SOUTH CAROLINA. Warranty ProcessDuring the warranty period, should you have any problems with your
Appalachian floor, please contact the floor covering dealer who sold the product
or the builder who installed it within 30 days from the date the problem occurs.
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