SHIPPING DISCLAIMER

Receiving Your Order
• Confirm that you are receiving the correct product and quantities. If any product is missing, it MUST be notated on the delivery receipt.

• Inspect all boxes and packages for damages. Look for characteristics like dents, gouges, rounded corners, opened boxes, broken containers, and etc. Any such damage must be clearly notated on the delivery receipt and signed by BOTH you and the delivery driver.

• Not all orders will have visible proof of damage. In the event that you receive your order and later notice damage that was concealed, you must contact Designer's Touch Flooring within 48 hours and advise us accordingly. So, please be sure to open and inspect your product immediately.

Damages / Missing items
In the event that an item has been damaged in shipment or items are missing from your order, it must be noted on the delivery receipt, if this is done there will not be any difficulties having the items replaced. If items are damaged, and the damage is clearly noted on the delivery receipt by you and the driver we can ship you new product to replace it immediately.  If Items are lost, carriers do require that you wait 7 business days before filing a claim in order to give them time to try to locate the lost merchandise.   After 7 days we can then send you the  replacement for the lost merchandise.   If you need the merchandise sooner and do not want to wait the 7 days please contact your Designer's Touch Flooring representative to see what can be done.

Delivery

All shipping times quoted by customer service representatives are estimated delivery times given by freight carries.  Please keep in mind that these times are not always correct. It is an estimated delivery time only.  There is always a possibility that freight can be delayed. You could receive the freight earlier, you might receive it later.   The freight companies we use are usually dependable, but of course mistakes, loss of freight or delays are always possible. After the freight leaves the distributor warehouse it in in the hands of the freight carrier. It is always possible that some items are not shipped with your freight, because there was a back order that we were not made aware of when placing the order. We try to ship everything at once, but some delays do sometimes happen. If this happens will will ship it UPS ground when the backorder arrives. We do not pay for expedited shipping charges. We always recommend to customers to make sure they receive their product before scheduling installation of their flooring.

Freight carriers do offer guaranteed delivery service but the freight charge is more. If you are interested in guaranteed service, please ask your sales representative about it.

More Detailed Information you need to read about