PERGO LAMINATE FLOORING Frequently Asked Questions - PG 2

9. Do I have to keep staggering the planks in my installation?
The first row should be started with a full plank, the second row with a 2/3 plank and the third row with a 1/3 plank. The distance between joints from one row to the next for the remainder of the installation must be 8" or greater.
 

10. Is it normal for the joints of a recently installed Pergo Floor to appear swollen?
On Pergo glued floors, you may notice swelling along the joints of your floor during the first 6 to 8 weeks after installation. THIS IS NORMAL. In fact, it is a good sign that an adequate amount of Pergo Glue has been used. It is caused by the absorption of glue in the core material and will disappear as the glue fully cures.

For more information, please see our online Installation Instructions or call our consumer help line at: 1-800-33-PERGO (1-800-337-3746).
 

11. For which Pergo products is the Four-In-One Molding available?
Currently, the Four-In-One Molding is only available for use with Pergo Signature and Pergo Select Tru Wood.
 

12. What if the parts of the Four-In-One Molding feel loose after I snap them together?
The components will tighten when installed in the track.
 

13. What is the proper method for separating previously assembled components of the Four-In-One Molding?
If you must separate an assembled molding, slide the components apart instead of pulling them apart.
 

Maintenance F.A.Q.

1. How do I clean my Pergo floor?
The surface layer of Pergo flooring is hard and compact, so dirt and dust do not adhere to it easily. An occasional damp mopping, a quick sweeping or light vacuuming with the hard floor attachments are usually all it takes to keep your Pergo floor clean. Do not use soaps or detergents because they may leave a film, dulling the floor. Difficult spots like nail polish, markers, tar and cigarette burns can be removed with acetone or nail polish remover. Pergo floors must never be waxed, polished, sanded or refinished.
 

2. How can I remove glue haze from my Pergo floor?
It is easiest to remove glue haze as soon as possible using a warm damp cloth. After the floor sets for at least 12 hours, any residual haze or traces of glue missed by the initial cleaning can be removed by using Pergo After Installation Cleaner (available at Pergo retail stores) or an ammonia and water mixture with a damp cloth or mop (1/2 cup ammonia to 1 gallon of water).
 

3. Does Pergo scratch?
While Pergo is very resistant to scratching, it is not "scratch-proof". To minimize scratching use felt floor protectors on all easily moved furniture (chairs, tables, etc.) and replace them as needed. Use walk-off mats inside any exterior doorways to catch gravel that may stick to shoes; replace plastic casters with rubber ones and lift rather than slide heavy objects across the floor. Please be sure to use only the hard floor attachments for upright and canister style vacuum cleaners, as the carpet cleaning features can scratch Pergo.

4. How can I fix chips and dents on the floor?
Pergo Finishing Putty can be used to repair small chips and dents that have penetrated the laminate layer of your floor. It is easy to use and is color-coordinated to Pergo laminate flooring. If the area to be repaired is larger than a 1/4 of an inch, we recommend replacing the plank. Individual planks can be replaced if necessary, and since we use no dye lots and the floor does not fade, the planks will match perfectly. To locate a flooring professional who has the proper tools and training for plank replacements, contact your retailer or call our consumer helpline at:
1-800-33-PERGO (1-800-337-3746)