| |
|
|
Columbia Engineered Hardwood
Flooring Warranty Information
|
Engineered Hardwood Warranty
Congratulations on purchasing Columbia hardwood flooring. We make every
effort to ensure your complete satisfaction, with the strongest guarantees
in the industry on all of our engineered and solid hardwood floors.
Your protection doesn't end here. Columbia offers a complete floor-care system
designed to help you maintain your hardwood floor. Read this information carefully.
It contains all the warranty and care information you need to keep your Columbia
hardwood floor looking beautiful for years.
Columbia Pre-Installation Warranty
Columbia hardwood floors are crafted to the highest quality standards. Every
plank goes through numerous quality inspections. However, we urge you and your
installer to inspect each plank for color, finish, and quality BEFORE installation.
If you are not 100% satisfied with any hardwood plank prior to cutting it,
just return the carton to your floor-covering retailer. Columbia will replace
it at no charge. Note: All hardwood floors have an average 5% cutting waste
allowance. Builder grade products (Adams and Taylor) are excluded from this
warranty.
Columbia Full Lifetime Structural Warranty
Columbia's engineered cross-grained constructed products resist expansion and
contraction due to climate. Each ply is fused under heat and pressure. In the
unlikely event that our fused plies should separate, Columbia will replace
the defective planks and install new ones at no cost to you for as long as
you own your home.
Columbia Loss-of-Bond Warranty
Columbia Flooring offers two adhesive choices, Gator Glue™ and Columbia Flooring
Urethane Adhesive, for the installation of your hardwood flooring. Gator Glue
is covered by the loss-of-bond warranty and provides easy troweling and clean
up as well as a quick grab for an easy installation. Columbia Flooring Urethane
Adhesive is covered by the loss-of-bond warranty and also offers a lifetime
moisture warranty. This Columbia Flooring adhesive offers a high grab and is
recommended for areas susceptible to subfloor moisture.
Columbia Full Lifetime Moisture Warranty
Columbia engineered hardwood flooring installed with our Columbia Flooring
Urethane Adhesive is specifically designed to withstand the effects of subfloor
moisture. If the subfloor is visually dry, has no history of moisture problems
and is installed according to Columbia's installation instructions, Columbia
will warrant the floor not to release from your subfloor due to subfloor moisture
for as long as you own your home. Columbia will repair or replace the floor
if it releases from the subfloor due to subfloor moisture (provided that testing
approved by Columbia indicates that the moisture came through the subfloor).
If the floor has a moisture failure a second time, we must conclude that the
problem is specific to your installation and would happen again. Therefore,
we will replace a floor due to subfloor moisture one time only. Specifically,
you the purchaser are protected from:
- Unsightly cupping of the plank
- Buckling due to expansion
- Warping or twisting
See the Columbia Hardwood Flooring site for more information
|
|
